Refund policy
Return & Refund Policy – ALVION Watches
This Return & Refund Policy applies to all purchases made on www.alvionwatches.com.
ALVION Watches operates exclusively online. We do not have any physical retail stores.
1. Right of Withdrawal (EU, EEA & UK Customers)
In accordance with applicable consumer protection laws, customers located in the European Union, the European Economic Area, and the United Kingdom have the right to withdraw from their purchase within fourteen (14) days from the day they, or a third party designated by them (other than the carrier), receive physical possession of the product.
To exercise your right of withdrawal, you must notify us of your decision before the expiration of the 14-day period by contacting us at:
2. Conditions for Returns
Returned products must meet all of the following conditions:
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New, unused, and unworn
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Returned in perfect condition
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All protective materials, labels, and stickers intact
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Returned with original packaging, accessories, manuals, and warranty cards
Products showing signs of wear, use, damage, or alteration may be refused or subject to a partial refund.
All returns are subject to quality control inspection upon receipt.
3. Non-Returnable Items
The following items are non-returnable and non-refundable, except in cases of defect or non-conformity:
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Customized or engraved products
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Products that have been worn or used
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Products returned without original packaging or accessories
These exclusions do not affect your statutory rights in case of defective goods.
4. Return Process (Online Orders Only)
Only products purchased directly from www.alvionwatches.com are eligible for return.
To initiate a return:
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Contact info@alvionwatches.com within 14 days of delivery
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Provide your order number
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Receive return instructions from our team
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Securely package the product with all original contents
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Ship the product using a tracked and insured service
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
ALVION Watches is not responsible for items lost or damaged during return shipping.
5. Refunds
Once your return is received and approved:
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Refunds will be issued to the original payment method
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Refunds are processed within 14 days of receiving the returned product
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Original shipping fees are non-refundable unless the return is due to our error
Only the original purchaser may receive a refund.
6. Exchanges
We do not offer direct exchanges.
To obtain a different product, please return the original item and place a new order.
7. Defective or Damaged Products
If your product arrives damaged or defective, contact us within 48 hours of delivery at info@alvionwatches.com, including clear photos.
We will arrange a replacement or refund in accordance with applicable law.